At Neptune, we have cultivated a culture where success and achievement are celebrated. All our staff are experienced and accredited, and are encouraged to pursue further technical training. This means our customers are assisted and supported by the best qualified staff with the most up-to-date expertise. Our most valuable asset is our staff - "a team of experts" that build long-term partnerships with our customers and deliver superior customer service. Our staff are, and will continue to be, employees who are amongst the best qualified and skilled consultants, engineers and project managers in their particular field of expertise.
Low Cost Model
The Neptune philosophy is focused at the design stage, ensuring that our customers are well informed, our proven process has successfully achieved consistent outcomes. We provide a comprehensive service catalogue, via our repeat service offering (RSO) which allows all our customers to take advantage and experience a cost effective service or solution. All of these services are available from complementary, to a partly or fully managed solution, specifically designed to alleviate many of the pain thresholds that organisations often experience in today's ever changing technology environment.
At Neptune we listen, We provide advice that is based on years of experience and knowledge. We build long-term relationships, by consistently providing excellence in customer service and support. Our staff are certified and compliant in every area of our expertise, and continuously keep up to date on emerging technologies. We are here to support you through your generational ICT change cycles.
Our National Service Desk is conveniently located in Cheltenham and delivers 24/7 technical response. Our experienced technical helpdesk engineers are backed by subject matter experts and are available 24 hours every day to ensure rapid remediation of all your technical queries. We provide priority escalation to Level 3 engineers or on-site engineers if necessary.